Refund Policy

1. Trial Before Purchase

EagleCast TV encourages viewers to request a trial before choosing a package so device compatibility, app setup, and playback can be checked first.

2. Support Review

If you experience an issue after purchase, contact EagleCast TV support with your device, app, connection type, package, and error details so the team can review the setup path.

3. Refund Questions

Refund eligibility depends on the transaction details, service status, account usage, and support findings. Contact support for the current policy that applies to your order.

4. What to Include

Include the contact details used for the order, the selected plan, the device and app involved, when the issue began, and the support steps already attempted. Do not send passwords or full payment credentials. Complete information helps support distinguish an account issue from a device, app, or local-network problem.

5. Technical Limitations

Compatibility and playback can be affected by third-party apps, device capability, Wi-Fi quality, internet-provider performance, and regional availability. A support review may ask you to test a different app, device, or connection before a refund decision is made.

6. Decisions and Processing

Support will explain the outcome after reviewing the transaction and reported issue. When a refund is approved, processing also depends on the original payment method and its provider. Contact support for the status of a specific request rather than submitting duplicate requests through multiple channels.